Manager, Vendor Manager
Core
Own and deepen professional monitoring vendor partnerships, serving as the primary relationship owner and subject matter expert for the vendor ecosystem.
Role type
Manager, Vendor Management
Builds
Professional monitoring services and alarm platform capabilities for SimpliSafe customers
Domain
Home Security / Contact Center BPO
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Vendor management, strategic sourcing, contract negotiation, KPI establishment, business review leadership, risk management, stakeholder communication
Preferred skills
Contact center BPO management, security industry wholesale/monitoring experience, AI-enabled tools familiarity, quality management systems
Technologies
Alarm platforms, AI-enabled tools, quality management systems
Responsibilities
Manage end-to-end vendor relationships and performance; evaluate and expand vendor portfolio; negotiate contract amendments; lead vendor performance reviews and benchmarking; partner with operations on platform roadmap; identify operational risks and propose solutions.
Seniority
Manager, hands-on IC
