Manager, Auto Vendor Program
Core
Manage the auto repair program and a team of Vendor Consultants to support cost containment and customer experience objectives for the Auto claims team.
Role type
Manager, Auto Vendor Program
Builds
Auto repair vendor network and management processes
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Vendor management, team leadership, cost analysis, contract negotiation, conflict resolution, data analysis, process improvement, regulatory compliance, vendor onboarding/offboarding
Preferred skills
CIP designation, Claims Best Practices knowledge, ClaimCente software proficiency
Technologies
Excel, Tableau, Mitchell estimating software, ClaimCente
Responsibilities
Provide operational leadership and direction to a team of auto vendor consultants; analyze data to identify cost-saving opportunities and implement initiatives; evaluate and select potential vendors based on business needs and cost; establish KPIs to monitor vendor performance and compliance; coordinate vendor onboarding and offboarding; resolve escalated issues with vendors; recommend and implement automation tools and process improvements.
Seniority
Manager, people management
