Group Product Manager, B2C
Core
Lead the post-booking experience (fulfillment, AI resolution, supplier coordination) for the On-Trip product group, managing a team of three PMs in Zurich.
Role type
Senior Group Product Manager (B2C)
Builds
Fulfillment UX, AI-driven customer resolution tools, and supplier-traveler coordination platforms
Domain
Travel marketplace, post-purchase operations, AI customer service
Deliverable
product features
Required skills
Strategic synthesis for executive audiences, team management and coaching, commercial instinct and ROI analysis, operating in complex operational domains
Preferred skills
AI-assisted customer resolution, supplier-facing product, global marketplace payment corridors
Technologies
AI resolution systems, supplier coordination tooling
Responsibilities
Set strategy for the On-Trip domain, coach a high-performing team of product managers, drive measurable outcomes on fulfillment and AI resolution surfaces
Seniority
Senior, hands-on IC with management responsibilities