Technical Services Engineer - Weekend Shift
Core
Provide expert technical support and advisory services for complex MongoDB ecosystem issues, including database server, drivers, cloud infrastructure, and Atlas.
Role type
Senior IC Technical Services Engineer (Database Support)
Builds
Customer support solutions, diagnostic tools, and knowledge base for MongoDB products
Domain
Database technology, Cloud infrastructure, Enterprise software support
Deliverable
client delivery
Required skills
Linux performance tuning, Networking protocols (DNS, TCP/IP, SSL/TLS), Storage engineering (NAS, SAN, SSD), Mission-critical database system management, Code reading and scripting (Java, Python, Ruby, C, C++, C#, Javascript, Go), Holistic issue analysis from application to storage tier
Preferred skills
Large scale database management (RDBMS, NoSQL), Authentication systems (LDAP, Kerberos, AD), MongoDB usage, Distributed version control (Git), Cloud services (AWS, Azure, GCP), Kubernetes or vendor-specific Enterprise operators
Responsibilities
Resolve complex customer issues regarding architecture, performance, recovery, and security; Act as an expert resource on running MongoDB at scale; Collaborate with product and development teams to advocate for customer needs; Contribute to internal projects for support tool development; Mentor and ramp new team members
Seniority
Senior, hands-on IC