Senior Five9 Telephony Admin
Core
Administer, configure, and support the Five9 cloud contact center platform for the JAPAC region, ensuring system availability and operational excellence.
Role type
Senior Five9 Telephony Administrator
Builds
Cloud contact center platform, IVR/IVA call flows, automation, and integrations
Domain
Telephony / Contact Center Operations
Required skills
Five9 platform administration, IVR/IVA design, call routing configuration, PowerShell scripting, JavaScript (JScript), Power Automate, Power Apps, telephony troubleshooting, system monitoring, documentation
Preferred skills
Five9 certifications, CRM integrations (Microsoft 365, Salesforce, Veeva), API development, global contact center operations experience
Technologies
Five9 Studio, PowerShell, JavaScript, Power Automate, Power Apps, Microsoft 365, Salesforce, Veeva
Responsibilities
Administer and maintain the Five9 cloud platform; Build and test IVR/IVA call flows; Configure call routing, skills, queues, and campaigns; Develop automations and integrations; Troubleshoot telephony issues and support remote agents; Monitor platform performance and voice quality; Lead troubleshooting efforts and coordinate with vendors.
Seniority
Senior, hands-on IC
