Senior Five9 Telephony Admin
Core
Senior Five9 Telephony Administrator responsible for administering, configuring, and supporting the Five9 cloud contact center platform across the JAPAC region.
Role type
Senior IC telephony administrator (cloud contact center)
Builds
Cloud contact center platform configurations, IVR/IVA call flows, and automation integrations
Domain
Telecommunications / Cloud Contact Center
Required skills
Five9 platform administration, IVR/IVA design, call routing configuration, PowerShell scripting, JavaScript (JScript), Power Automate, Power Apps, telephony troubleshooting, remote agent support
Preferred skills
Five9 certifications, CRM integrations (Microsoft 365, Salesforce, Veeva), API integrations
Technologies
Five9 Studio, PowerShell, JavaScript, Power Automate, Power Apps, Microsoft 365, Salesforce, Veeva
Responsibilities
Administer and maintain Five9 cloud platform; Build and test IVR/IVA call flows; Configure call routing, skills, queues, and campaigns; Develop automations and integrations; Troubleshoot telephony issues and support remote agents; Monitor platform performance and system health; Lead troubleshooting efforts and coordinate with vendors.
Seniority
Senior, hands-on IC
