Systems Engineer, Support Platform
Core
Build and maintain custom Zendesk Apps, configure AI chatbot logic (Assembled/Ada), and integrate support tools with internal systems to empower customer support agents.
Role type
Senior IC Systems Technologist (AI/LLM Integration)
Builds
Custom Zendesk Apps, AI chatbot workflows, and automation integrations for customer support operations.
Domain
Customer Support Operations / AI & LLM Integration
Deliverable
production ML models | product features
Required skills
LLM API integrations, prompt design, orchestration, REST APIs, Webhooks, JSON, OAuth, Zendesk App Framework, low-code platforms (Zapier/Make/Workato)
Preferred skills
Liquid Markup, PRD writing, Frontend (HTML/CSS), Production JavaScript (Node.js) or Python
Technologies
Zendesk, Assembled, Ada, Ultimate.ai, Slack, Jira, Zapier, Make, Workato, Node.js, Python
Responsibilities
Build and maintain custom Zendesk Apps for agent-facing data visibility; Configure AI chatbot logic and conversation flows; Integrate support tools with internal systems using scripting and low-code platforms; Translate operations needs into technical requirements for partner engineering teams.
Seniority
Senior, hands-on IC