Staff Platform Manager, Quality
Core
Lead strategy and execution for Airbnb's quality tooling platform to enable evaluating and improving agent performance at scale for global support operations.
Role type
Staff Platform Manager, Quality
Builds
Automated quality evaluation tools and AI-powered product features for Community Support Quality Analysts and Operations Managers.
Domain
Travel technology / AI-powered quality assurance
Deliverable
production ML models | product features
Required skills
Product management (9+ years), AI/ML product expertise, strategic roadmap planning, cross-functional leadership, data-driven decision making, stakeholder management, product quality standards definition, external partner management.
Preferred skills
Experience with quality or operations tooling, deep domain expertise in AI model evaluation.
Technologies
AI-powered products, automated evaluation frameworks
Responsibilities
Champion the mission by advocating for QA and Operations needs; Own quality tooling strategy and roadmap; Build in partnership with engineering to improve AI products; Shadow users to identify workflow friction; Measure success metrics and validate improvements; Drive cross-functional alignment on product vision.
Seniority
Staff, hands-on IC with strategic scope