Senior Support Engineer
Core
Investigating, diagnosing, and resolving complex technical issues for the Aerospike real-time data platform across cloud, hybrid, and on-prem environments.
Role type
Senior Support Engineer (Enterprise Software)
Builds
Customer success and stability for mission-critical real-time data workloads
Domain
Real-time databases, distributed systems, cloud infrastructure
Deliverable
client delivery
Required skills
Linux proficiency, distributed systems knowledge, NoSQL database experience, cloud infrastructure familiarity, problem-solving, diagnostic skills, written communication, verbal communication
Preferred skills
Kubernetes, Docker, AWS certification, enterprise software support experience
Technologies
Aerospike, Linux, AWS, Kubernetes, Docker
Responsibilities
Troubleshoot and resolve technical issues for customers in diverse environments, Collaborate with engineering to drive resolution of complex problems, Participate in real-time customer remediation and live incident resolution, Support enterprise customers with mission-critical systems, Assist with new deployments, configuration guidance, and performance tuning, Write and maintain high-quality documentation and Knowledge Base articles
Seniority
Senior, hands-on IC