[쿠팡] WFM 운영/관리 팀장 (Catalog Product Ops)
Core
Designing and implementing workforce management (WFM) strategies, demand forecasting, and performance analytics for a 500-person global operations team across 3 countries.
Role type
Senior Manager, Workforce Management & Operations
Builds
Operational KPI frameworks, demand forecasting models, and leadership decision-support dashboards
Domain
E-commerce / Workforce Management
Deliverable
production ML models | dashboards & analysis
Required skills
Workforce management (WFM), demand forecasting, resource planning, performance analysis, stakeholder management, scenario planning, business continuity planning (BCP), data-driven problem solving
Preferred skills
KPI framework design, operational improvement projects, organizational leadership
Technologies
Self-service dashboards, integrated reporting systems
Responsibilities
Establishing short-term and long-term demand forecasting models based on backlog and project data; developing quarterly FTE plans and recruitment strategies; analyzing scenarios for volume changes, new service launches, and seasonal fluctuations; managing operational KPIs including MAPE, Bias, and AHT; collaborating with Training, Quality, Tooling, and Inspection teams; building self-service dashboards for leaders; analyzing non-productive time (NPT) and productivity loss causes
Seniority
Senior, hands-on IC with strategic oversight
