Presales Architect
Core
Enable public sector, healthcare, non-profit, and NGO customers to build the future of communications by leading technical pre-sales relationships and proposing architectures.
Role type
Senior IC Presales Architect
Builds
Technical solution designs, demonstrations, and Proof-of-Concepts for Twilio's Communications Products
Domain
Cloud Communications, Public Sector, Healthcare, Non-profit
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Pre-sales for complex technical products, Cloud application architecture, Telecom/SIP/Contact Center/Security domain knowledge, Strategic account management, Technical discovery and solution design, Mentoring, Public sector vertical experience
Preferred skills
Social impact sector experience, Evangelizing new use cases
Technologies
Amazon Web Services, Google Cloud, Microsoft Azure, LLMs, AI-driven demo platforms
Responsibilities
Partner with Account Executives to execute pre-sales activities including demonstrations and RFPs; Lead technical discovery to design innovative solutions; Build trusted advisor relationships with customer senior leadership; Mentor less experienced Presales Engineers; Present at industry and internal events
Seniority
Senior, hands-on IC with mentorship responsibilities
