IT Engineer, Google Workspace
Core
Primary escalation point for L2 Google Workspace queries and support for employees adopting AI features (Gemini) across Gmail, Drive, Calendar, Sites, and Meet.
Role type
Mid-level IT Engineer (Google Workspace Administration)
Builds
Stable Google Workspace environment and self-service support processes for HelloFresh Group employees
Domain
Enterprise IT / SaaS Administration
Required skills
Google Workspace administration, IAM controls, user/group lifecycle management, email fundamentals (DNS, SPF, DKIM, DMARC), troubleshooting complex user issues, knowledge base documentation
Preferred skills
Familiarity with Gemini and AI features in Google Workspace, advanced problem-solving
Technologies
Google Workspace, Gmail, Drive, Calendar, Sites, Meet, Gemini
Responsibilities
Serve as primary escalation point for L2 Google Workspace queries, troubleshoot and resolve complex non-standard user issues, support employees in adopting Gemini AI features, handle day-to-day data support tasks (file restoration, ownership transfer), analyse recurring ticket trends to propose process improvements, write and maintain internal documentation, liaise with Google support and third-party vendors
Seniority
Mid-level, hands-on IC
