[HELLOCONNECT] Business Intelligence Analyst
Core
Provide data-driven insights, operational performance analytics, and transformation impact measurement to enable fact-based decision-making across Operational Excellence initiatives.
Role type
Business Intelligence Analyst (Operational Analytics)
Builds
Dashboards, performance reports, and benefits tracking frameworks for leadership and transformation teams.
Domain
Business Process Outsourcing (BPO) / Operational Excellence
Deliverable
dashboards & analysis
Required skills
SQL, data analysis, data visualization, root cause analysis, data governance, ROI modeling
Preferred skills
Customer Care domain knowledge, process improvement experience, statistical analysis, automation tools
Technologies
Power BI, SQL
Responsibilities
Analyze large operational datasets to identify trends and performance gaps; Develop and maintain dashboards; Track and validate benefits realization across transformation initiatives; Ensure data accuracy and consistency; Translate complex datasets into actionable insights for stakeholders.
Seniority
Mid-level, hands-on IC