[HELLOCONNECT] Quality Assurance Specialist
Core
Analyze customer interactions, clean error reports, and verify recipe data to support production teams with weekly order fulfilment.
Role type
Quality Assurance Specialist (Data Operations)
Builds
Weekly and monthly performance reports, accurate recipe data, and customer feedback insights.
Domain
Business Process Outsourcing (BPO) / Supply Chain / E-commerce
Deliverable
dashboards & analysis
Required skills
Data cleaning, error categorization, database analysis (pivot tables, formulas), touch typing, spreadsheet proficiency (Google Sheets, Excel), report creation
Preferred skills
Experience in e-commerce or supply chain error categorization/cleaning
Technologies
Google Sheets, Excel, Tableau, word processing tools
Responsibilities
Listen to and record customer issues from calls, clean customer service error reports, create performance reports from multiple data sources, verify recipe information in menu planning applications, report data issues to the team, maintain confidentiality of information
Seniority
Individual Contributor
