Data Analyst
Core
Produce metrics, identify issues, and uncover underlying reasons to guide operational improvements and business solutions for the Customer Success team.
Role type
Data Analyst II
Builds
Operational metrics and insights for customer experience and process efficiency
Domain
Fintech / Customer Success
Deliverable
dashboards & analysis
Required skills
SQL, Python, data modeling, ETL processes, data warehousing, statistical techniques, data visualization
Preferred skills
Experience modeling complex scenarios, presenting to technical and non-technical audiences
Technologies
Tableau, Power BI
Responsibilities
Measure effectiveness of operational processes, uncover insights to guide tool and process improvements, present complex analyses, investigate emergent issues, model potential impact of future projects, validate results and advocate for recommendations
Seniority
Mid-level, hands-on IC
