CX Operations Analyst
Core
Build and maintain Tableau and Salesforce dashboards to provide visibility into contact center performance, customer health, and emerging trends for the anime streaming platform.
Role type
CX Operations Analyst (Dashboarding & Reporting)
Builds
Operational dashboards and reporting solutions for Customer Experience and Operations teams
Domain
Entertainment (Anime) / Customer Experience Analytics
Deliverable
dashboards & analysis
Required skills
Tableau, Salesforce reporting, SQL, data visualization, KPI definition, stakeholder communication
Preferred skills
Zendesk, data warehousing, statistical analysis, Python, R, large-scale dataset handling
Responsibilities
Design and maintain Tableau dashboards for real-time and historical contact center visibility; Build and support Salesforce dashboards for CX leadership; Analyze support metrics (volume, service levels, satisfaction, resolution rates); Identify trends and operational opportunities; Partner with leaders to define KPIs and measurement frameworks; Translate complex data into executive-ready visualizations and business recommendations.
Seniority
Mid-Senior, hands-on IC
