Associate Director, Reporting and Analysis
Core
Transform operational data into actionable insights to drive performance improvements in customer engagement and digital assessment delivery for students, parents, educators, and state partners.
Role type
Associate Director, Reporting and Analysis (Strategy & Operations)
Builds
Scalable reporting solutions, dashboards, and insight layers for Business Reviews across AP, College Readiness, CLEP, and Financial Aid programs.
Domain
Education technology / Customer Experience Operations
Deliverable
dashboards & analysis
Required skills
Data visualization, complex Excel modeling, large dataset analysis, root cause analysis, strategic planning, cross-functional partnership, process standardization
Preferred skills
Call center operations experience, AI-driven solution adoption
Technologies
Tableau, AWS, Salesforce, Excel
Responsibilities
Translate complex operational data into clear, actionable insights; Identify root causes of performance gaps and recommend specific actions; Own the insight layer for senior leadership Business Reviews; Build efficient, scalable reporting solutions to reduce manual effort; Standardize key metrics for shared performance understanding; Partner cross-functionally to improve data quality and accessibility.
Seniority
Senior, hands-on IC with strategic influence
