Principal Product Manager, Customer Onboarding
Core
Design and launch AI-powered customer onboarding experiences to drive conversion and simplify the payroll and expansion onboarding process for small businesses.
Role type
Principal Product Manager (AI & Growth)
Builds
AI agents and onboarding flows for Gusto's small business customers
Domain
SaaS / HR Tech / Small Business Services
Deliverable
product features
Required skills
Product management (8+ years), AI product strategy, customer journey design, data-informed decision making, cross-functional collaboration, design partnership, SMB market understanding, messaging strategy
Preferred skills
Experience building AI-powered customer experiences, vision for AI in digital design
Technologies
AI tools, AI agents
Responsibilities
Own onboarding customer experiences to drive conversion, increase onboarding conversion by simplifying processes, collaborate with core experiences and growth teams on payroll and tax registration flows
Seniority
Principal, hands-on IC