HRBP- BPO & Customer Success
Core
Dedicated HR Business Partner for BPO/Customer Success teams on night shift, focusing on employee relations, conflict resolution, and compliance.
Role type
Senior HR Business Partner (Employee Relations)
Builds
Trust and safety for employees to raise issues; retention and engagement strategies for night-shift environments.
Domain
BPO / Customer Success / Night Shift Operations
Deliverable
client delivery
Required skills
Employee relations, POSH investigation, Indian labor law compliance, conflict resolution, independent judgment, night-shift operations experience
Preferred skills
MBA in HR, 24x7 operations experience
Responsibilities
Handle grievances, conflicts, and escalations on the floor; Independently handle POSH complaints and retaliation concerns; Advise floor managers on performance, attendance, and disciplinary matters; Ensure attendance, leave, and exit processes run smoothly; Maintain compliance with labor laws relevant to night-shift work.
