Provisioning Operations Analyst
Core
Fulfill provisioning requests and maintain customer entitlements alignment with purchased products and services for a cybersecurity SaaS platform.
Role type
Provisioning Operations Analyst
Builds
Customer access, product instances, and licenses across endpoint, cloud, identity, data, and AI systems
Domain
Cybersecurity / SaaS
Required skills
Provisioning, entitlement or license management, order management, sales operations, customer support operations, data analysis, process documentation, Salesforce, Jira, Confluence
Preferred skills
SaaS or cybersecurity company experience, fulfillment role experience, fast-growing start-up environment experience, internal controls or audit requirements familiarity (SOX/SOC2)
Technologies
Salesforce, Jira, Confluence
Responsibilities
Validate purchase details for new and renewing customers, fulfill provisioning requests accurately, set up and configure product instances and licenses, process requests to extend access or enable/disable features, manage customer account lifecycle (terminations, consolidations, restorations), respond to provisioning inquiries, coordinate with account teams and partners, review customer entitlements for accuracy and compliance, maintain standard operating procedures, partner on provisioning automation and process improvements
Seniority
Mid-level, hands-on IC