Customer Support Associate, Healthcare Navigation
Core
Provide concierge healthcare navigation and support to members via phone, chat, text, and email to simplify complex healthcare experiences.
Role type
Customer Support Associate (Health Guide)
Builds
Member support for care coordination, billing resolution, and benefit navigation
Domain
Healthcare / Member Services
Deliverable
client delivery
Required skills
Healthcare navigation, care coordination, billing support, benefit explanation, provider sourcing, empathy, critical thinking, organizational skills
Responsibilities
Answer benefit questions and explain financial responsibilities; support members with healthcare billing questions and issue resolution; source high-quality care providers based on member needs; support care coordination such as scheduling doctor's appointments and arranging ancillary services; deliver concierge service via phone, chat, text, and email.