Product Support Engineer

Latam (Remote)RemoteFull-time2026-10-15 → 2026-11-10

Remote

Core

Initial responder to customer-related issues, coordinating efforts among teams, managing incident response, and tracking system outages.

Role type

Senior Product Support Engineer (Incident Management & Analytics)

Builds

Incident management processes, detailed KPI reports, and monitoring tools

Domain

Food delivery marketplace / SaaS operations

Deliverable

dashboards & analysis

Required skills

Incident management, SQL queries, API testing (Postman), analytical problem-solving, backlog management, stakeholder communication

Preferred skills

Agile methodologies, user story writing, on-call rotation readiness

Technologies

SQL, Postman, Monitoring tools

Responsibilities

Track incidents impacting systems, calculate and share impact with stakeholders, quick-solve escalated issues from 1st support, respond to monitoring alerts, participate in post-mortems, build KPI reports, contribute to support backlog

Seniority

Senior, hands-on IC

About CookUnity

500 Employees

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.