Program Operations Specialist
Core
Own project and case management for health underwriting products, driving cross-functional coordination, process improvement, and reporting to ensure proactive operations.
Role type
Senior Program Operations Specialist (SaaS)
Builds
Scalable project tracking, reporting, and data-driven operating models for health underwriting clients.
Domain
Insurance (Health & P&C) + SaaS Operations
Deliverable
dashboards & analysis
Required skills
Project management, Case management, Process improvement, Salesforce, Jira, Excel, Cross-functional coordination, Data-driven reporting, Stakeholder management
Preferred skills
Insurance industry experience, Technical fluency (Data Science/Engineering)
Technologies
Salesforce, Jira, Excel
Responsibilities
Manage portfolio of clients from implementation through ongoing service; Maintain centralized client status and risk views; Partner with Product, Data Science, and Client Executives to resolve blockers; Drive automation and workflow integration; Build standardized reporting on ticket volume and bottlenecks.
Seniority
Senior, hands-on IC