Sr. Technical Account Manager
Core
Build architectural blueprints and drive early-stage adoption for Okta's newest identity and security capabilities, acting as a technical overlay to enable global TAM teams.
Role type
Senior Technical Account Manager (NPI Specialist Overlay)
Builds
Repeatable adoption patterns, engineering playbooks, and scalable technical systems for new product launches.
Domain
Identity and Access Management (IAM), SaaS infrastructure, hybrid IT environments.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IAM protocols (SAML, OAuth, OpenID Connect), hybrid IT architecture, SDLC, web-scale infrastructure operations, product intuition, technical telemetry analysis, cross-functional leadership.
Preferred skills
None stated.
Technologies
SAML 2.0, WS-Federation, OAuth, OpenID Connect, Salesforce, Box, Office 365, Workday, SCIM, SEIM, MDM, WAF.
Responsibilities
Advise early-adopter customers on architectural best practices during product launches; lead time-boxed technical sprints to bridge value gaps; capture technical telemetry to translate friction into product signals; document repeatable adoption patterns into engineering playbooks; coordinate with Product Acceleration and Forward Deployed Engineering teams; evaluate early-stage software for Go/No-Go readiness.
Seniority
Senior, hands-on IC