Sr. TAM, Solutions Architect
Core
Senior Technical Account Manager (TAM) specializing in New Product Introduction (NPI) for identity and security solutions, bridging pre-sales, product, and global TAM teams to drive early-stage adoption and scale repeatable patterns.
Role type
Senior IC Technical Account Manager (NPI Specialist Overlay)
Builds
Scalable adoption patterns, engineering playbooks, and programmatic content for global TAM teams
Domain
Identity and Access Management (IAM), SaaS infrastructure, hybrid IT environments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IAM protocols (SAML, OAuth, OpenID Connect), hybrid IT architecture, SDLC, web-scale infrastructure operations, product intuition, technical telemetry analysis, cross-functional leadership
Preferred skills
Builder mindset, ability to translate technical friction into business cases, experience with legacy and modern application ecosystems
Technologies
SAML 2.0, WS-Federation, OAuth, OpenID Connect, Salesforce, Box, Office 365, Workday, SCIM, SEIM, MDM, WAF
Responsibilities
Advise early-adopter customers on architectural best practices during product launches; Lead time-boxed technical sprints to bridge value gaps; Capture high-fidelity technical telemetry and translate into product signals; Document repeatable adoption patterns into engineering playbooks; Coordinate with Product Acceleration and Forward Deployed Engineering teams; Act as an elite response squad during high-priority NPI launches
Seniority
Senior, hands-on IC with strategic overlay responsibilities