Customer Success Manager
Core
Drive customer retention, feature adoption, and value realization for innovative brands in Japan using Braze's customer engagement platform.
Role type
Customer Success Manager (Japan)
Builds
Customer success plans, adoption strategies, and advocacy programs for enterprise clients.
Domain
Marketing Technology / Customer Engagement / SaaS
Deliverable
client delivery
Required skills
Customer success management, account retention, strategic advisory, product enablement, usage analysis, stakeholder management, cross-functional collaboration, domain knowledge (SaaS, Mobile, Marketing Automation), time management.
Preferred skills
Experience with complex accounts, project management, domain knowledge in APIs or Programming (HTML).
Technologies
Braze platform, Marketing Automation tools, APIs.
Responsibilities
Own client renewals and retention targets; act as trusted advisor and main point of contact; drive feature adoption via Success Plans; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams; facilitate executive business reviews; solicit and synthesize customer feedback for product development.
Seniority
Mid-level (2-5 years experience)