Support Specialist, DoorDash for Business: Live Operations
Core
Proactively resolve moderately complex support issues for corporate customers, merchants, and dashers while incubating new operational initiatives for DoorDash for Business.
Role type
Senior Live Operations Support Specialist
Builds
White-glove meal solutions and support operations for corporate clients
Domain
Food delivery logistics / B2B SaaS
Deliverable
client delivery
Required skills
customer support, operations, account management, triage, process optimization, documentation, cross-functional collaboration, critical thinking, adaptability
Preferred skills
ability to work in ambiguity, attention to detail
Responsibilities
Triage and prioritize customer support issues; proactively contact customers/merchants/dashers via phone, text, or chat to resolve issues; create documentation for processes and experiments; support new operational processes and pilots
Seniority
Mid-level, hands-on IC
