Senior Business Analyst (Salesforce)
Core
Lead business process analysis, requirements gathering, and solution design for Salesforce initiatives to drive process improvements and technology adoption.
Role type
Senior Business Analyst (Salesforce)
Builds
Scalable Salesforce solutions for Sales, Service, and Operations teams
Domain
SaaS / Cybersecurity / Revenue Operations
Deliverable
product features
Required skills
Business analysis, Salesforce administration, Lead-to-Cash processes, Stakeholder management, Process mapping, Agile/Scrum facilitation, UAT support, Data quality governance
Preferred skills
Revenue Operations (RevOps), CPQ/Billing, ERP integration, SaaS business models, Enterprise-scale Salesforce environments
Technologies
Salesforce (Sales Cloud, Service Cloud), Jira, Confluence, Lucidchart, Miro
Responsibilities
Lead discovery sessions and workshops to gather business requirements; Translate business needs into functional requirements and solution designs; Collaborate with technical teams to design scalable Salesforce solutions; Analyze end-to-end business processes and recommend automation opportunities; Perform light Salesforce administration tasks including user management and report design; Design dashboards to support business decision-making and KPI analysis.
Seniority
Senior, hands-on IC
