Senior Performance Specialist
Core
Senior technical advisor leading customer onboarding, performance optimization, and troubleshooting for digital infrastructure using LogicMonitor's AI-first hybrid observability platform.
Role type
Senior IC performance specialist (customer-facing)
Builds
Customer outcomes via performance insights, optimized synthetic tests, and resolved digital delivery issues
Domain
IT Infrastructure Management / Observability / Web Performance
Required skills
Internet performance analysis, DNS/HTTP/TLS/CDN knowledge, Synthetic monitoring, Observability platforms, Core Web Vitals, System architecture, HTML/CSS/JavaScript, Data analysis
Preferred skills
Browser DevTools, Performance troubleshooting, Technical presentation
Technologies
LogicMonitor, Synthetic monitoring tools, Browser DevTools, Cloud infrastructure
Responsibilities
Lead customer onboarding onto the IPM platform, Monitor and analyze customer digital services to identify performance issues, Investigate bottlenecks across internet paths and dependencies, Configure and optimize synthetic test scripts, Present performance insights to customers, Mentor internal team members, Collaborate with Engineering and Support teams
Seniority
Senior, hands-on IC
