Service Advisor
Core
Bridge between customers and workshop, assessing vehicles, building quotes, and managing service jobs.
Role type
Service Advisor
Builds
Revenue and reputation of a busy workshop
Domain
Automotive / Rideshare
Deliverable
product features
Required skills
Customer service, negotiation, quoting, CRM usage, invoicing, vehicle servicing knowledge
Preferred skills
Commercial judgment, transparency, upselling
Responsibilities
Generating accurate quotes, reviewing vehicle condition to recommend work, keeping customers informed, issuing invoices, confirming work scope before release
Seniority
Individual Contributor