Sr. Integration Consultant
Core
Lead end-to-end enterprise customer integrations for AI-powered insurance communication software, ensuring reliable implementation and long-term health.
Role type
Senior IC Integration Consultant (SaaS)
Builds
Seamless, scalable integration experiences for carriers and partners
Domain
Insurance / P&C technology / SaaS
Required skills
REST API design and configuration, OAuth and API key authentication, webhook management, SFTP integration, multi-system troubleshooting, consultative technical leadership, cross-functional collaboration, documentation and playbook creation, root-cause analysis, QA testing coordination
Preferred skills
Insurance or P&C technology ecosystem experience, AI/ML tools and automation technologies
Technologies
REST APIs, OAuth, API keys, webhooks, SFTP, DataDog
Responsibilities
Own and lead Tier 1 customer integrations from onboarding through optimization; Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex integrations; Lead customer-facing technical conversations across multiple channels; Serve as a technical guide for the team offering design feedback; Build consultative relationships with customers to recommend optimizations; Collaborate with Support, Product, and Engineering to resolve issues; Maintain and improve integration documentation and reusable patterns; Participate in QA testing of new integration features
Seniority
Senior, hands-on IC