Guest Service Agent
Core
Provide warm and friendly reception, guide guests through check-in/check-out, and offer personalized recommendations to enhance their stay.
Role type
Guest Service Agent
Builds
Guest experiences at Oaks Middlemount Suites
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in and check-out processing, Reservation management, Multi-channel communication, Issue resolution, Local knowledge, Shift flexibility
Responsibilities
Provide a warm and friendly reception to guests upon arrival, Maintain clear and courteous communication with guests across various channels, Oversee the accurate processing of guest reservations and special requests, Act as a primary point of contact for guests throughout their stay