Premium Services Manager
Core
Deliver premium, high-touch operational experience to a portfolio of strategic fintech and financial institution partners to protect revenue and ensure reliability.
Role type
Senior IC Premium Services Manager (Payments Operations)
Builds
Real-time global payment flows for gig economy giants, super-apps, MTOs, fintechs, PSPs, and banks
Domain
Fintech / Global Payments / Financial Services
Required skills
Payments operations, API-driven platforms, transaction lifecycles, incident management, cross-functional stakeholder management, data analysis, root cause analysis, partner enablement, performance tracking, proactive monitoring
Preferred skills
Experience with high-volume transaction flows, technical account management, complex issue resolution, systemic fix implementation
Technologies
SmartX Treasury System, Fortress Compliance Platform, Direct Global Network, GCash, M-Pesa, AliPay, WeChat Pay HK
Responsibilities
Own end-to-end operational experience for high-value partners; Monitor transaction flows and corridor performance in real time; Take ownership of critical incidents and escalations; Act as trusted operational advisor on API usage and transaction flows; Analyse transaction data and QoS metrics to identify systemic issues; Define and track key operational and quality metrics
Seniority
Senior, hands-on IC
