Senior Technical Support Engineer - Windows and Identity Security
Core
Provide responsive, high-quality technical assistance to enterprise and public sector customers by investigating and resolving technical issues across Windows, Identity, networking, and security environments.
Role type
Senior Technical Support Engineer (Windows & Identity Security)
Builds
Customer support via phone, email, chat; troubleshooting deep technical issues; contributing to collective knowledge and documentation.
Domain
Cybersecurity, Endpoint Security, Identity Security, Windows OS
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, Analytical problem-solving, Technical documentation, Customer communication, Scripting (PowerShell/Python/Bash), Endpoint/Server environment troubleshooting
Preferred skills
Endpoint security product experience, Cloud platforms/SaaS familiarity, Cybersecurity certifications
Technologies
SentinelOne platform, Windows, macOS, Linux, PowerShell, Python, Bash
Responsibilities
Investigate and resolve technical issues across Windows, Identity, networking, and security environments; Troubleshoot deep technical issues including crash dumps; Own customer cases from initial investigation through resolution or escalation; Gather technical information, logs, and environmental context to diagnose issues; Document troubleshooting activity and customer interactions; Collaborate with specialized support engineers and escalation specialists; Identify recurring issues and contribute to knowledge articles and guides; Provide structured feedback on product usability or supportability improvements.
Seniority
Senior, hands-on IC
