Professional Services Manager I, Fleet
Core
Post-sale, customer-facing role deploying network, hardware, and software solutions for Axon's Fleet products to law enforcement and public safety clients.
Role type
Professional Services Manager I (Fleet)
Builds
Axon Fleet solutions (body-worn cameras, in-car video, mobile data terminals) for police, sheriff, and public safety departments.
Domain
Public Safety / Law Enforcement / Network Infrastructure
Required skills
Network implementation, Windows OS, hardware configuration, network diagramming, field commissioning, customer training, troubleshooting, 12V DC circuit theory, mechanical dexterity, driver's license
Preferred skills
A+ / Network+ certification, Emergency Vehicle Technician (ASE) certification, Military electronics technician experience, Cradlepoint router configuration, NCOS/NetCloud certifications, WAN/LAN/VPN implementation
Technologies
Windows, Cradlepoint routers, NCOS, NetCloud, 12V DC systems, Ethernet, LAN, WAN, VPN
Responsibilities
Deploy network, hardware, and software solutions; monitor software implementation lifecycles; conduct training sessions for technical contacts and end users; create network diagrams and documentation; execute field commissioning tests; deliver project deployment reports; engage with technology decision makers; escalate product irregularities; troubleshoot applications, computers, and networks; validate sub-contractor installations.
Seniority
Individual Contributor, Mid-Level (3+ years experience)