Manager 1, Technical Support Engineering
Core
Manage and mentor a team of Support Engineers to troubleshoot issues, triage escalations, and support Datadog's 1000+ integrations for global customers.
Role type
Manager 1, Technical Support Engineering
Builds
Supports Datadog's observability and security platform for AI-era businesses
Domain
SaaS / Observability / Security
Deliverable
client delivery
Required skills
People management, team mentorship, incident response, queue management, documentation, Linux basics, programming experience
Preferred skills
None stated
Technologies
Linux
Responsibilities
Manage and develop a team of Support Engineers, triage support queues, oversee demo training and certification, assist with incident response, build knowledge base articles
Seniority
Manager, hands-on leadership
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