Technical Account Manager (TAM)- US

USRemoteFull-time2026-10-06 → 2026-10-07

Core

Technical owner for SaaS (Feeds/Shopify) customers, ensuring feed integration health, troubleshooting issues, and driving account expansion.

Role type

Mid-level Technical Account Manager (SaaS/Feeds)

Builds

Stable feed integrations and expanded product usage for jewellery retailers

Domain

B2B diamond and gemstone marketplace / E-commerce SaaS (via careerplan.io/jobs/2e09780f-babc-4874-ac16-0d22a4e572ae-technical-account-manager-tam-us-at-nivoda)

Required skills

Technical account management, feed integration debugging, SaaS customer success, cross-functional partnership, technical documentation, metrics tracking

Preferred skills

E-commerce domain knowledge, Shopify platform experience, solutions engineering background

Technologies

Shopify, Feed specifications, SaaS platforms

Responsibilities

Lead technical onboarding and feed integration setup for new SaaS customers; Monitor feed health and troubleshoot integration issues; Partner with Product Marketing and sales to identify expansion opportunities; Act as technical escalation point between customers and engineering teams; Document integration patterns and feedback upstream; Track integration health and adoption metrics across accounts

About Nivoda

We are a fast-growing AI-enabled B2B Marketplace and FinTech platform with a global footprint spanning the US, Europe, India and APAC. We connect online and offline businesses across the Jewellery industry, streamline complex diamond, gemstones and jewellery supply chains and logistics corridors, and process high transaction volumes across multiple currencies and payment rails. As we continue to scale, having sharp strategic financial analysis and decision support are critical enablers of our growth.