Account Manager, Commercial
Core
Commercial owner of a portfolio of growth customers, ensuring they maximize value through Braze's multi-channel consumer engagement technology.
Role type
Account Manager (SaaS)
Builds
Customer retention, upsell, and feature adoption for mobile marketing automation and analytics platforms.
Domain
Marketing Technology / Mobile Marketing / SaaS
Deliverable
client delivery
Required skills
SaaS sales, contract renewal and expansion, customer usage analysis, cross-functional collaboration, CRM management, stakeholder identification, digital marketing trends knowledge.
Preferred skills
Experience with email, analytics, CRM, and marketing automation solutions; background in mobile or marketing technology sales.
Technologies
Salesforce.com, MS Office Suite, Braze Customer Engagement Platform.
Responsibilities
Own the commercial relationship to achieve upsell and renewal targets; analyze customer product usage to identify growth opportunities; communicate customer feedback to the product team; coordinate resources to drive feature adoption; transition clients from pre-sales to ongoing service usage.
Seniority
Mid-level, hands-on IC