Program Manager
Core
Manage day-to-day operations of client Vendor Management Systems (VMS) and Managed Services Programs (MSP), supervising account management teams and ensuring SLA compliance.
Role type
Senior Program Manager (Contingent Workforce)
Builds
Vendor Management Systems (VMS) and Managed Services Programs (MSP)
Domain
Human Resources / Contingent Workforce Management
Required skills
Vendor Management System (VMS) management, Managed Services Program (MSP) operations, Account Management team leadership, Strategic roadmap execution, Data analytics, Contract and Statement of Work (SOW) management, Vendor relationship management, SLA monitoring, Operational compliance, Stakeholder relationship management
Preferred skills
Certified Contingent Workforce Professional (CCWP), Contract negotiation, AI-enabled business tools proficiency
Technologies
Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint, OneDrive), VMS systems
Responsibilities
Supervise account management teams and ensure service delivery meets client business requirements and SLAs; Drive execution of strategic roadmaps, projects, and initiatives including client status meetings; Manage vendor relationships, driving performance, risk mitigation, and marketplace optimization; Use data analytics to identify optimization opportunities and support strategic decision-making; Ensure program processes remain audit-ready with accurate documentation and version controls; Coach and develop account management team members; Lead day-to-day communications regarding activities, issues, and escalations.
Seniority
Senior, hands-on IC with team leadership
