Chargeback Operations Intern
Core
Analyze and resolve card and ACH disputes to minimize losses and improve fraud prevention processes.
Role type
Chargeback Operations Intern
Builds
Loss prevention mechanisms and dispute resolution workflows
Domain
Fintech / Fraud Operations
Deliverable
client delivery
Required skills
Data analysis, pattern recognition, case investigation, SLA management, stakeholder escalation handling, AI tool usage (Claude or equivalent)
Preferred skills
High problem-solving ability, multitasking, self-starter mindset
Technologies
Claude, large language models (LLMs)
Responsibilities
Investigate disputed credit card, debit card, and ACH transactions; Work cross-functionally with fraud and disputes teams; Identify patterns through data analysis; Maintain service level agreements for case resolution; Handle escalations from internal and external stakeholders
Seniority
Intern
