Risk & Disputes Intern
Core
Investigate and resolve disputed credit card, debit card, and ACH transactions to minimize potential losses for a fintech company.
Role type
Risk & Disputes Intern
Builds
Loss prevention mechanisms and dispute resolution processes
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Data analysis, pattern recognition, case investigation, SLA management, stakeholder communication, AI tool usage (LLMs)
Preferred skills
Problem-solving in ambiguous environments, multitasking, business judgment, self-starter mindset
Technologies
Large Language Models (Claude or equivalent)
Responsibilities
Investigate disputed transactions and take action to resolve within timeframes; Collaborate with fraud and disputes teams on case-by-case basis; Analyze account patterns using internal policies and data; Maintain SLAs for timely resolution; Handle escalations from internal and external stakeholders.
Seniority
Intern