Senior Manager, R&D Product Enablement
Core
Own how Axon's product knowledge reaches customers by leading a team that produces and governs release notes, help documentation, localized content, and launch communications.
Role type
Senior Manager, Product Enablement
Builds
Release notes, help sites, technical documentation, localized content, and launch communications for Axon's ecosystem of devices and cloud software.
Domain
Public safety and justice technology (SaaS and hardware)
Deliverable
product features
Required skills
Strategic planning, people leadership (managing 8+ reports), cross-functional partnership, content governance, localization management, AI tool adoption, stakeholder management, project management
Preferred skills
Managing technical writing teams, SaaS/hardware product experience, localization vendor management, generative AI in content workflows, organizational change management, public safety customer experience, PMP certification
Technologies
Jira, Smartsheet, Claude (AI), Localization Center of Excellence tools
Responsibilities
Own the Product Enablement strategic plan and roadmap; lead the Help Site and technical documentation team; manage release notes governance and stakeholder communications; oversee localization sequencing and delivery; drive responsible adoption of AI tools for content operations; manage performance, career development, and retention of ~8 direct reports; partner with Product, Customer Success, and Marketing to align on content needs.
Seniority
Senior, hands-on IC with people leadership
