Technical Support Engineer (SkillBridge: On-the-job training)
Core
A 12-week on-the-job training fellowship for transitioning military service members to learn corporate cybersecurity account management and technical support for enterprise customers.
Role type
Junior Technical Support Engineer (Fellow)
Builds
Axonius platform (cyber asset intelligence) for enterprise customers
Domain
Cybersecurity / IT Infrastructure
Required skills
Networking fundamentals (TCP/IP, routing, firewall rules), IT system support, technical documentation, cross-functional communication, ticket management
Preferred skills
Linux shell, Windows system administration, Active Directory, virtualization (VMware), log analysis, endpoint security tools, RESTful APIs, cloud environments, Python scripting
Technologies
Axonius platform, Zendesk, Confluence, VMware, Linux, Windows, Active Directory
Responsibilities
Analyze and resolve complex technical incidents on the Axonius platform, manage live customer ticket queues, create and maintain technical documentation, coordinate with Engineering and Product teams for escalations
Seniority
Entry-level (Fellow/Trainee)