Operations Enablement Manager
Core
Define and execute strategies to deliver scalable, compliant, and high-quality servicing experiences for customers and merchants by translating business requirements into operational capabilities.
Role type
Senior Manager, Operations Enablement
Builds
Scalable operational capabilities, training programs, knowledge systems, and process improvements for servicing operations.
Domain
Fintech / Financial Services / Regulatory Compliance
Required skills
Program management, Strategic planning, Stakeholder engagement, Risk management, Change management, Lean Six Sigma, Knowledge management, Training strategy, Process mapping, Financial regulations expertise
Preferred skills
Fintech scaling experience, AI-driven knowledge tools, Cross-functional leadership
Technologies
Salesforce, Confluence, LMS platforms, AI-driven knowledge tools
Responsibilities
Lead complex cross-functional programs and initiatives; Develop program roadmaps and execution plans; Collaborate with senior leaders and cross-functional partners; Establish stakeholder engagement and governance practices; Identify risks and drive resolution; Apply Lean Six Sigma methodologies; Manage the full lifecycle of process and product changes; Architect and evolve the knowledge ecosystem; Oversee end-to-end design and delivery of training programs; Partner with Product and Engineering to optimize workflows.
Seniority
Senior, hands-on IC with strategic oversight