Operations Enablement Manager
Core
Define and execute strategies to deliver scalable, compliant, and high-quality servicing experiences for customers and merchants by building operational capabilities, training programs, and knowledge systems.
Role type
Senior program management and operations enablement leader
Builds
Scalable operational capabilities, training programs, knowledge ecosystems, and servicing workflows
Domain
Fintech / Financial Services / Regulatory Compliance
Required skills
Program management, Cross-functional leadership, Stakeholder engagement, Risk management, Change management, Lean Six Sigma, Knowledge management, Training strategy, Regulatory compliance expertise, Technical translation
Preferred skills
Fintech domain experience, AI agent enablement, Design Thinking
Technologies
Salesforce, Confluence, LMS platforms, AI-driven knowledge tools
Responsibilities
Lead complex cross-functional programs aligned with business priorities; Develop program roadmaps and execution plans; Collaborate with senior leaders to align priorities; Establish stakeholder governance and communication practices; Identify risks and drive resolution; Apply Lean Six Sigma for operational excellence; Manage end-to-end process and product changes; Build technical resources and knowledge ecosystems; Oversee training program design and delivery; Partner on experience improvements.
Seniority
Senior, hands-on IC