Engineering Manager
Core
Lead technical delivery for SaaS platform integrations, acting as the primary technical liaison between engineering, sales, and customers to ensure successful API implementations and resolve complex integration issues.
Role type
Senior Engineering Manager (SaaS Platform & Integrations)
Builds
Customer-facing SaaS platform integrations, API workflows, and technical enablement resources
Domain
Digital Media, Performance Marketing, SaaS
Deliverable
production ML models | product features | client delivery
Required skills
Engineering management, API design, system architecture, technical solutioning, stakeholder management, technical documentation, cross-functional leadership, integration troubleshooting
Preferred skills
Fintech/insurtech domain knowledge, carrier integration experience, presales architecture design, SLA-driven support model experience
Technologies
SaaS platforms, APIs, integration frameworks, ticketing systems
Responsibilities
Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process; Serve as the internal and external SME on SaaS platform APIs and integrations; Act as an escalation point for integration-related issues and drive root-cause resolution; Create and maintain high-quality technical documentation including integration guides and FAQs; Align technical realities with customer-facing messaging and provide feedback on product gaps
Seniority
Senior, hands-on IC with management responsibilities
