Remote Seasonal Pharmacy Technician
Core
Seasonal customer support specialist for pharmacy benefits, handling inquiries on claims, prior authorization, and clinical program enrollment via phone, chat, and email.
Role type
Seasonal customer support specialist (pharmacy benefits)
Builds
Member and pharmacy support for a pharmacy benefits manager (PBM)
Domain
Healthcare / Pharmacy Benefits Management
Deliverable
client delivery
Required skills
Pharmacy claims adjudication, benefit design, PBM terminology, multi-channel communication (phone/chat/email), root-cause problem solving, clinical program enrollment
Preferred skills
National Pharmacy Technician Certification (PTCB or NHA), 1–3 years experience in health plan/retail pharmacy/TPA/PBM/mail order/specialty pharmacy, AI-enabled tools proficiency
Technologies
AI-enabled tools, internal knowledge systems
Responsibilities
Field and resolve inquiries on mail order, benefit design, formulary coverage, medication cost, prior authorization, and claims adjudication; Support clinical pharmacists with patient/provider outreach and clinical program enrollment; Document interactions in internal systems; Coordinate with internal teams to resolve member/provider/pharmacy issues.
Seniority
Entry-level to Mid-level, seasonal IC