Senior Technical Support Engineer
Core
Resolve high-priority enterprise security cases and perform deep Windows endpoint troubleshooting, including kernel-level analysis and memory dump investigation.
Role type
Senior Technical Support Engineer (Cybersecurity/Endpoint)
Builds
Autonomous detection and response capabilities for SentinelOne's AI-native security platform
Domain
Cybersecurity, Endpoint Security, Cloud Security
Deliverable
client delivery
Required skills
Windows Internals, memory dump analysis, log analysis, cybersecurity fundamentals, cloud platforms (AWS/Azure/GCP), EDR/XDR support
Preferred skills
EDR/XDR product support, SentinelOne Singularity Platform, security certifications
Technologies
WinDbg, Salesforce, SentinelOne Singularity Platform
Responsibilities
Own and resolve high-value customer support cases; Triage and resolve escalated cases from L1/L2; Perform kernel-level Windows troubleshooting; Analyze memory/crash dumps and system logs; Investigate cloud-connected platform issues; Document root cause and KB articles; Partner with Engineering on escalations; Mentor L1/L2 engineers
Seniority
Senior, hands-on IC