Senior Delivery Assurance Engineer
Core
Ensure partner-led Professional Services engagements meet quality standards and customer satisfaction across SentinelOne's AI-native security platform.
Role type
Senior Delivery Assurance Engineer
Builds
Quality assessment frameworks, scoring rubrics, and partner delivery standards for SentinelOne Professional Services.
Domain
Cybersecurity / Professional Services Management
Deliverable
dashboards & analysis
Required skills
Field services experience, Security technologies knowledge, Quality assessment, Partner ecosystem management, KPI reporting, Systemic gap analysis
Preferred skills
SentinelOne or similar tech experience (SIEM, SOAR, EDR/XDR), Incident response, SOC operations
Technologies
SentinelOne, SIEM, SOAR, EDR/XDR, Identity protection, Cloud security
Responsibilities
Define and evolve quality assessment frameworks and scoring rubrics; Review partner-led engagements for adherence to standards; Facilitate CSAT feedback collection; Document quality findings and corrective actions; Report on partner delivery quality KPIs; Identify systemic delivery gaps and drive programmatic fixes; Collaborate with stakeholders to strengthen the partner-led services program.
