Senior IT Support Analyst I
Core
Senior on-site IT support specialist responsible for infrastructure, servers, network, and complex issue resolution for staff and Launch Engineers at a space technology facility.
Role type
Senior IT Support Analyst (Infrastructure & Operations)
Builds
On-site IT infrastructure, runbooks, and support processes for critical space technology programs
Domain
Aerospace / Space Technology / IT Infrastructure
Required skills
Windows and Linux OS administration, PC and server hardware repair, Networking (switching, routing, TCP/IP), Scripting (PowerShell, Python, Bash), Active Directory and Group Policy, Incident/Problem/Change management, End-to-end IT project ownership
Preferred skills
ITIL framework, Cloud technologies (Azure, AWS), Virtualization, Industrial/OT environments, Security frameworks (NIST, CMMC), AI prompt engineering
Technologies
Windows, Linux, PowerShell, Python, Bash, Active Directory, ITIL, Azure, AWS, Ansible, Terraform
Responsibilities
Diagnose and resolve complex IT issues independently, build runbooks for recurring problems, provide technical guidance to engineering teams, support Launch and Mission Operations during launch periods, own medium to complex IT projects end-to-end
Seniority
Senior, hands-on IC
